Crash Replacement Guarantee
If you’re ever in a crash, we’ve got you
If your Defender Harness is involved in a vehicle collision, we will replace it.
No fine print designed to get out of it.
No runaround.
We will also cover shipping both ways.
Because this is not just a product to us. It is something we built to protect dogs when it matters most.
What Happens If You Need It
If a crash occurs:
-
Reach out to us
Email contact@optimusgear.com -
Send proof of the accident
This helps us verify the claim -
Share what happened
The more detail you can provide, the better. We use this to understand real-world performance -
Send the harness back
We will provide a return label -
We send you a replacement
No cost
Why We Ask for Details
When we receive a harness back, we look closely at how it handled the load during the crash.
This helps us:
- Improve the system
- Understand real-world performance
- Build safer products for other dogs
What This Applies To
- Applies to the Defender Harness when involved in a vehicle collision
- For manufacturing defects not related to a crash, refer to our standard warranty
We hope you never need this
But if you do, you will not be dealing with a form or a system.
You will be talking to the people who designed and built it.