Returns & Refund Policy

Contact Us First

If something doesn't feel right, contact us before starting a return.

We'll work directly with you to review the fit, setup, or any concerns you have. Many issues can be resolved without returning your Defender.

Returns

We accept returns within 60 days of delivery.

To be eligible for a return:

• Contact us first to receive return authorization.
• Return the product in good condition.
• The product must not be damaged through misuse, improper care, or normal wear.

Exchanges & Fit Support

If your Defender doesn't fit as expected, we'll work with you to determine the best solution. Our goal is to help you achieve the correct fit before considering a return.

Non-Returnable Items

The following items cannot be returned:

• Personalized products, including embroidery
• Gift cards
• Clearance or final sale items

Products configured through our Guided Fit process are not considered customized or personalized items under this policy.

Manufacturing Defects

If your product has a manufacturing defect, we'll make it right.

Please notify us within 7 days of delivery by emailing contact@optimusgear.com with:

• Your order number
• Photos of the issue
• A description of the concern

If the issue is determined to be a manufacturing defect, we'll repair, replace, or refund the product.

Damage caused by misuse, improper care, normal wear, or chewing is not considered a manufacturing defect.

Return Shipping

Customers are responsible for return shipping costs.

If a return is required because of our error or a manufacturing defect, we'll cover the return shipping.

Original shipping charges are non-refundable unless required by law.

We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.

Refused Deliveries & Returned Packages

Orders returned because of an incorrect shipping address, refused delivery, or unpaid customs charges may be refunded less any shipping, return shipping, duties, brokerage, or handling costs incurred.

International Orders

International customers are responsible for any applicable duties, taxes, brokerage fees, and import charges.

We are not responsible for delays caused by customs or shipping carriers.

Refunds

Once your return has been received and inspected, we'll notify you of the outcome.

Approved refunds will be issued to your original payment method. Processing times may vary depending on your financial institution.

Gift Returns

If an order was marked as a gift and shipped directly to the recipient, approved returns will receive store credit.

If the gift was shipped to the purchaser, any approved refund will be issued to the original purchaser.